I have an issue as in the Safari chat notification sounds not playing for when we get a client on chat. I have already run through system preferences and checked that the play a sound option is ticked for safari, but still nothing.
We do get notification from other applications un safari like Facebook etc..
Can you please tell me what versions of the plugin you are using on your site at the moment?
Can you please confirm that you have the Live Chat page open and you still get no notifications? You will need to have the Live Chat page open, it can be open and you can work on another page in your browser.
If this is what you are doing and you are still not getting the sounds can you please get back to me.