Hi, im the webmaster of http://pmn.mx. I recommended this plugin to my client, cause i used the free version with no problem about 1 year ago in other site, so i thought that the pro version could just work excellent on my client’s site, so he bought pro version but doesn’t work at all.
1.- Chat just doesn’t work… No real time communication. User doesn’t get my messages and viceversa.
2.- Most time (in fact it happens in your own site since i tried to contact you using your own chat) the chat tab just get stuck in “connecting. please be patient”.
3.- I upgrade the other day,and got asked for API key. But when i followed some instructions by you to solve those issues, i deactivate basic and pro, and when i activated again, the API key field just dissapeared… but i did the same again (deactivate and activate) and got asked for API key again.
The email used in the transaction was my client’s one: firstname.lastname@example.org