Home › Forums › Support › chat Tagged: chat, support This topic contains 1 reply, has 2 voices, and was last updated by Nathan 1 year ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts January 14, 2016 at 10:03 am #3988 dezignusParticipant Hello, I want to buy the pro version but I’m trying to get the free version working. I see 2 problems … 1) The chat is not connecting. 2) after logged out as admin the chat form is disapearing please help. regards, Mike January 14, 2016 at 10:15 am #3992 NathanMember Hi there, Thank you for getting in touch with us. I think I have already responded to your first forum post, however, if not I will answer this ticket as well. 1) Can you please update your plugin to 5.0.14 and see if this helps with the connection issue. 2) In the Basic version of the plugin, once you log out the chat box does disappear from your site as in the Basic version, you are unable to send offline messages with the chat box. Does this help? Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.