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This topic contains 1 reply, has 2 voices, and was last updated by  Nathan 1 year ago.

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  • #3988


    I want to buy the pro version but I’m trying to get the free version working.
    I see 2 problems …
    1) The chat is not connecting.
    2) after logged out as admin the chat form is disapearing

    please help.




    Hi there,

    Thank you for getting in touch with us.

    I think I have already responded to your first forum post, however, if not I will answer this ticket as well.

    1) Can you please update your plugin to 5.0.14 and see if this helps with the connection issue.

    2) In the Basic version of the plugin, once you log out the chat box does disappear from your site as in the Basic version, you are unable to send offline messages with the chat box.

    Does this help?

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