Home › Forums › Support › Chat does not connect for some reason Tagged: chat support This topic contains 1 reply, has 2 voices, and was last updated by Nathan 1 year ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts January 14, 2016 at 10:03 am #3987 dezignusParticipant Hello I want to buy the PRO version but first I want to check with basic version and this free version isn’t working for some reason. Please help January 14, 2016 at 10:11 am #3991 NathanMember Hi there, Thank you for getting in touch with us. We are aware of a bug in the previous version of the plugin that causes the messages to not come through to either the agent or the user. Can you please update your plugin to 5.0.14 and see if this helps. If the connection issue is not why you are contacting us, please can you tell me specifically what is wrong. Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.