Chat agent capabilities are reset on profile save

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This topic contains 3 replies, has 2 voices, and was last updated by  Nathan 1 year ago.

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  • #3871

    Hi,

    the bug is this:

    1. As an admin I set the field “make this user a chat agent” in the user’s profile.
    2. The user logs in and saves/updated their own profile.
    3. The user can’t use chat as an agent anymore.
    4. As an admin I view the user’s profile and the chat agent capability field is empty.

    Please tell me when can you fix this.

    Best regards,
    Chris

    #3904

    Nathan
    Member

    Hi there,

    Thank you for getting in touch with us. We are aware of this bug and our lead developer is currently working on a fix for this, it should be completed soon.

    I apologize for this inconvenience but thank you for your patience while we get this sorted out.

    #3956

    Hi,

    any update on this?

    Chris

    #3982

    Nathan
    Member

    Hi Chris,

    We are still in the process of fixing this at the moment. We have unfortunately had a critical bug to fix in the past few days where the messages were not being sent through. This has set us back a few days but we are aiming at distributing a general update in the next 3 weeks.

    I do apologize for this.

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