Can’t get agent’s name to show

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This topic contains 1 reply, has 2 voices, and was last updated by  Nathan 11 months, 3 weeks ago.

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  • #4106

    Hi,

    I just bought the ‘Advanced Chat Box Control’ extension, but can’t get the agent’s name to show in the chatbox. Avatar and logo show just fine.
    I dont’t see any options to try, please advise.

    #4111

    Nathan
    Member

    Hi there,

    Can you please confirm that you have the setting “Display name and avatar in chat” enabled as this will then take the name you entered in the “Name” field to display in the chat box.

    Does this perhaps help?

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