Home › Forums › Support › Can’t get agent’s name to show Tagged: agent name This topic contains 1 reply, has 2 voices, and was last updated by Nathan 11 months, 3 weeks ago. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts January 29, 2016 at 8:25 am #4106 firstname.lastname@example.orgParticipant Hi, I just bought the ‘Advanced Chat Box Control’ extension, but can’t get the agent’s name to show in the chatbox. Avatar and logo show just fine. I dont’t see any options to try, please advise. January 29, 2016 at 9:35 am #4111 NathanMember Hi there, Can you please confirm that you have the setting “Display name and avatar in chat” enabled as this will then take the name you entered in the “Name” field to display in the chat box. Does this perhaps help? Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to reply to this topic.