Troubleshooting errors in WP Live Chat Support
If you’re chat box is not showing on the front-end, please ensure you do the following checks before getting in touch with us:
Please ensure that WP Live Chat Support and WP Live Chat Support Pro are installed and activated (Pro, if applicable). See this article for details on installing WP Live Chat Support Pro.
Some custom WordPress theme developers forget to install a very important standard WordPress hook called wp_footer(); which many plugins, including WP Live Chat Support, use.
Ensure that your theme’s footer.php file has this hook by doing the following:
If the above does not assist in solving your query, please get in touch.