Messages Only Show When I Refresh

Troubleshooting errors in WP Live Chat Support

 


 

If your messages only show on refresh, please ensure you do the following checks before getting in touch with us:

 

  1. You are Using the Latest Version of the Plugin(s)
  2. You have cleared your Cache
  3. You have JavaScript Errors on your Page

 


 

1. You are Using the Latest Version of the Plugin(s)

Always use the latest version of the plugin (or plugins if you also use WP Live Chat Support Pro). You should be notified via the WordPress Dashboard of available updates, but you’ll find the latest release versions of WP Live Chat Support on WordPress.org.

 


 

2. You have cleared your Cache

If you are using a caching plugin on your site or your web host provides any type of server-side caching, we recommend that the plugin folders /wp-live-chat-support/ and /wp-live-chat-support-pro/ be excluded from the cache.

 


 

3. You have JavaScript Errors on your Page

Use this WordPress tutorial to help identify JavaScript errors on your website’s front-end. See: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Chrome

 

If there are in fact javaScript errors on your page, this could cause WP Live Chat Support to not function correctly. By reading the JavaScript error, you may be able to determine which plugin is causing the error. Test by disabling the problematic plugin and checking whether that fixes the problem.

 


 

If the above does not assist in solving your query, please get in touch.