Troubleshooting errors in WP Live Chat Support
If your messages only show on refresh, please ensure you do the following checks before getting in touch with us:
Always use the latest version of the plugin (or plugins if you also use WP Live Chat Support Pro). You should be notified via the WordPress Dashboard of available updates, but you’ll find the latest release versions of WP Live Chat Support on WordPress.org.
If you are using a caching plugin on your site or your web host provides any type of server-side caching, we recommend that the plugin folders /wp-live-chat-support/ and /wp-live-chat-support-pro/ be excluded from the cache.
If the above does not assist in solving your query, please get in touch.