Troubleshooting problems experienced with WP Live Chat Support.

 

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1. My API Key says ‘Invalid’
2. My Chat Box is Not Showing
3. Not Receiving Notifications of New Chats
4. Messages Only Show When I Refresh
5. The Chat Box Never Goes Offline
6. The Chat Box Stays Offline
7. Error: Chat has already been Answered

 

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General checks for troubleshooting errors or conflicts.

 

Are you using the latest Version of the plugin?

Navigate to your WordPress Admin Area → Plugins.

Ensure that there are no update notices for WP Live Chat Support.

 

Are you using any Caching or CDN plugins?

Please try and clear/purge your Cache to see if this might be causing the issue.