Documentation Suggestions

Enable Documentation Suggestions for WP Live Chat Support

*Please note that this setting is only available in the Pro.

 


 

  1. What is Documentation Suggestions?
  2. Enabling Documentation Suggestions

 


 

1. What is Documentation Suggestions?

This feature allows the plugin to automatically retrieve information related to the visitor’s first chat message from Posts or Pages and suggest them to the visitor. Links to the appropriate information (Information Suggestions) are then displayed via the chat interface.

Documentation Suggestions is aimed at helping the website visitor, while they are waiting for the agent to answer their chat.

 

documentation suggestions preview

 


 

2. Enabling Documentation Suggestions

Navigate to Live Chat Settings Documentation Suggestions.

Check the feature box to enable Documentation Suggestions on your Live Chat Box.

 

enabling documentation suggestions