Adjust the Agent Settings for your Live Chat box.
*Please note that some of these settings are only available in the Pro.
Your site’s administrator will be set to the default agent.
Making a User a Chat Agent Using WPLC Settings
Navigate to Live Chat → Settings → Agents.
All Users with a role above Author (and not already designated as a Chat Agent) will be displayed in the drop-down list below ADD NEW AGENT.
Select the User you want to designate as a Chat Agent. Click the Add Agent button.
Then click the Save Settings button at the bottom of the page.
Making a User a Chat Agent Using User Profile Settings
Navigate to your WordPress Dashboard → Users → All Users.
Click the Edit link below the name of the User you want to designate as a Chat Agent. Note that you must create the User before you can designate them as a Chat Agent
On the Edit User page, scroll down to the bottom of the Profile and click in the checkbox next to Make this user a chat agent. Then click the Update User button.