ROI Goals

Set up ROI Goals for your chat and measure the value of interacting live with your customer on a per-page basis.

*Please note that this is a Pro feature only. 




To get started with ROI Goals, navigate to Live Chat ROI Goals.


creating ROI goals


To set a new ROI goal, click the Add New button at the top of the page.


setting up ROI Goals


As shows above, you can add ROI goals for any or all of the pages on which your chat window appears. These goals are the number of chats needed on any particular page to meet your ROI goal.


  • Goal Name: Enter any desired name for your goal.
  • Goal Overview: Enter a brief description of your ROI goal.
  • Goal Page: Choose the desired page from the drop-down list.
  • Goal Value: Enter the number of chats required to meet your ROI goal.


Once you have entered all the information for your ROI Goal, click the Create Goal button.