Track the performance and use of your Live Chat with our Reporting feature.
*Please note that this is a Pro feature only.
To view your chat statistics, navigate to Live Chat → Reporting → Overview.
The total number of agents that have used WP Live Chat Support since the plugin was installed.
The total number of chats received since the plugin was installed.
The total number of URLs (pages) a chat was initiated on since the plugin was installed.
Chats Per Day
A bar chart showing the number of chats received per day.
Navigate to Live Chat → Reporting → Popular Pages.
This tab shows a pie chart displaying the most popular pages on which a chat was initiated.
Navigate to Live Chat → Reporting → ROI Reporting.
In order to use ROI (Return on Investment) Reporting, you must set ROI goals. Please see this article for more information.
This area will show your value per conversion, total value and total conversion. It will further display value by agent and value by date.
Navigate to Live Chat → Reporting → User Experience Ratings
Enabling User Experience Ratings allows you to see comments and ratings left for your agents, by site visitors.
Enabling User Experience Ratings