Agent-to-Agent Chat

Learn how to chat to other agents (agent-to-agent chat) from within your Chat Dashboard.

*Please note that this is a Pro feature only. 

 


 

Initiating a chat with an agent

To initiate a chat with another agent, navigate to your Chat Dashboard.

Click on any agent name on the Agents’ list in the lower left corner of the Dashboard to initiate chat with them.

 

agent-to-agent chat

 

A chat box will appear on the right-hand side of the Agents’ list. Start typing and and press Enter to send your message. You can include Emoticons by using the Emoticon Button or Attachments by using the + button.

 

live chat dashboard

 

The recipient agent will receive the message on their Dashboard and can reply using the message box next to the Agents’ list.