We recently sent out a survey asking what you liked or disliked about our plugin. When the results were in, we found that although you love our plugin’s features and capabilities, you dislike the fact that the plugin negatively affects the performance on shared hosting plans, and that we do not have an iOS app yet. This is all about to change!
Introducing Version 8 – our biggest, most robust and feature rich release yet. Take a look at some of the new features and functionality:
Agent to agent chat
Chat directly to other agents from within the new chat dashboard!
Allow agents and users to edit messages that they have sent.
Know what the user is typing before they send their message!
Add some fun to your chats with emoticons
Get more information on what the visitor is doing on your website.
Events such as clicking, scrolling, filling out a form, idling, copying and pasting, special keyboard events, highlighting text and more are sent to the agent.
Transfer chats to either an agent, or to a department!
Native Android App
(iOS app coming 28 Feb 2018 – Currently in TestFlight Beta – Register here)
We’ve completely overhauled the Android app. It is now faster, runs in the background and receives push notifications so you’ll never miss another chat again.
We’ve really gone to town with improving the performance in this release. We’ve custom built a scalable and reliable message relay server which completely takes the pressure off your hosting environment.
New Scalable Server
All chats are now controlled via our new reliable and scalable Node server, but you will still be in full control over your data. All chat data will only be stored on your local server (WP database)
New chat dashboard
Drag and drop to upload files and documents
Improved UI on the front end
Let us know what you think by leaving a comment below!