Troubleshooting problems experienced with WP Live Chat Support.



  1. My API Key says ‘Invalid’
  2. My Chat Box is Not Showing
  3. Not Receiving Notifications of New Chats
  4. Messages Only Show When I Refresh
  5. The Chat Box Never Goes Offline
  6. The Chat Box Stays Offline
  7. Error: Chat has already been Answered



General checks for troubleshooting errors or conflicts.


Are you using the latest Version of the plugin?

Navigate to your WordPress Admin Area Plugins.

Ensure that there are no update notices for WP Live Chat Support.


Are you using any Caching or CDN plugins?

Please try and clear/purge your Cache to see if this might be causing the issue.