FAQ

Consult our Frequently Asked Questions to solve any general queries you may have.

 


 

  1. Can you add Custom Features to the Chat?
  2. On which Platforms are the Mobile and Desktop App available?
  3. Do I have to be Logged in to the Dashboard to Chat to Visitors?
  4. Do you Support Multi-Site Installations?
  5. How can I Transfer a Chat?
  6. How much does the plugin cost?
  7. How do I update the plugin?
  8. The GDPR and WP Live Chat Support

 


 

1. Can you add Custom Features to the Chat?

Custom additions to the chat box are quoted separately if so requested by the customer. However, we endeavor to add all feature requests to our development list and do our best possible to integrate them in future releases.

 

Our developers have otherwise provided for custom script blocks, where custom CSS and JavaScript can be added. To make use of this, please navigate to Live Chat Settings Custom Scripts.

 

adding custom scripts

 


 

2. On which Platforms are the Mobile and Desktop App available?

Currently, WP Live Chat Support Mobile and Desktop App is available for Android mobile and Windows desktop. Our IOS App is currently under heavy development and expected to release in 2018.

Icon More about our App

 


 

3. Do I have to be Logged in to the Dashboard to Chat to Visitors?

The WP Live Chat Support Chat Dashboard has to be open in one of your browser tabs to receive and be notified of new chats. Currently, the only alternative to this is making use of our Mobile and Desktop App.

 


 

4. Do you support Multi-Site Installations?

WP Live Chat Support is supported on multi-site installations, however, for each unique domain using the plugin, a site license is required.

 


 

5. How can I Transfer a Chat?

This feature is only available in the Pro Version of the plugin.

Once a chat has been answered, navigate to right-hand top corner of the chat dashboard and click on the drop-down burger menu.

From here, you can choose between “Transfer” chat to another agent, or “Department Transfer” to transfer the visitor and the chat to a different department (if previously created).

 

transferring a chat

 

More about Creating Departments

 


 

6. How much does the Plugin cost?

The purchase price of our plugin is dependant on the license package selected. Currently, WP Live Chat Support can be purchased 1 site, 3 sites or unlimited sites.

To find out more, please consult our purchase page below:

 

Purchase Pro

 


 

7. How do I update the plugin?

 

You can update your plugin through the following channels:

  • Update the plugin through your WordPress dashboard. Go to the ‘Dashboard’ tab and click on ‘Updates’. Update the plugin on this page.
  • Get the latest version of the Pro here.
  • Get in touch with us via our Contact page and we will email you the latest version